Privacy Policy
Last Updated: January 1, 2026
At Water Damage Edmond (wwaterdamageedmond.cc), accessible from Edmond, Oklahoma and surrounding communities, protecting the privacy and personal data of our website visitors and clients is of paramount importance. This Privacy Policy outlines the types of personal and technical information we collect, how it is processed and protected, and your rights regarding your information when you request emergency water mitigation, flood cleanup, structural drying, or contents restoration services.
1. Information We Collect
When you contact us via our 24/7 emergency dispatch telephone lines ((877) 540-0916) or navigate our website, we may collect the following categories of information:
- Contact & Property Details: Your name, telephone number, residential or commercial service address in Edmond, OK, email address, and property access details provided during emergency intake.
- Disaster & Insurance Details: Information describing the water intrusion event (e.g., burst pipes, flash flooding, sewer backups, mold concerns), affected room assemblies, personal property inventory details, and private homeowner insurance carrier or claim policy numbers provided for claim coordination.
- Automated Technical Data: When browsing our website, our hosting servers automatically log standard network data, including Internet Protocol (IP) addresses, browser type, referring/exit pages, operating system, and date/time stamps to safeguard server security.
2. How We Use Collected Information
We process your information strictly for legitimate service fulfillment and operational purposes, including:
- Dispatching emergency water extraction, containment, and structural drying crews directly to your Edmond property.
- Preparing itemized IICRC-compliant scope estimates, digital moisture mapping logs, and Xactimate billing statements for you and your insurance provider.
- Communicating real-time project updates, equipment monitoring schedules, and completion certificates.
- Maintaining mandatory legal, financial, and environmental compliance records.
3. Personal Data & Information Sharing
We may transfer the job to lead brokers to solve your problem. Your information is shared only under strict operational conditions:
- Authorized Field Contractors: Certified technicians, plumbers, and specialized contents laboratories assisting directly in your restoration project.
- Insurance Adjusters & Carriers: Shared exclusively at your direction to facilitate insurance claim review, moisture log verification, and reimbursement.
- Legal & Safety Obligations: If required by court subpoena, state regulatory authorities, or to protect property safety and human health during hazardous contamination events.
4. Telecommunications & Telephone Call Disclosures
Telephone calls placed to our 24/7 hotline at (877) 540-0916 may be monitored or recorded for quality assurance, staff training, and dispatch accuracy during emergency disaster scenarios. By placing a call, you consent to this telephone recording and recordkeeping.
5. Cookies and Web Analytics
Our website uses essential session cookies required for core platform navigation, accessibility features, and server firewall protection. We do not employ third-party behavioral advertising cookies or cross-site tracking pixels. You can configure your browser to block or alert you to cookies; however, certain site features may be impaired.
6. Data Security & Storage Integrity
We implement industry-standard administrative, technical, and physical safeguards—including SSL encryption, secure firewall perimeters, and restricted employee access protocols—to protect personal data against unauthorized disclosure, alteration, or destruction. However, no data transmission over the internet or cellular network is guaranteed 100% impenetrable.
7. Your Privacy Rights & Access Inquiries
You possess the right to review, update, or request the deletion of your personal records, subject to legal record-retention requirements associated with building permits, insurance contracts, and tax filings. To submit an inquiry regarding your data, contact our office directly.
8. External Third-Party Links
Our website may provide informational links to external resources, such as emergency municipal flood maps or federal health guidelines (IICRC, EPA). We are not responsible for the privacy practices, terms, or content of external third-party sites.
9. Contact Our Privacy Administrator
If you have questions, concerns, or requests regarding this Privacy Policy or how your emergency restoration records are handled, please contact us by telephone at (877) 540-0916 or by mail addressed to Water Damage Edmond, Edmond, OK.